top of page
The Shopper Experience, cliente, comprador, atención, empleados, control, evaluación, mejorar experiencia cliente, evaluar empleados, detectar empleados infieles, mejorar atención cliente, medir satisfacción clientes, cliente oculto, cliente fantasma, detectar irregularidades empleados, evaluar procesos empresa, controlar empleados, evaluar atención cliente, Mystery Shopper, shopper expirience, encuestas online, relevamientos locales, negocios, medición de góndola, buenos aires, argentina, Latinoamérica, gett.mobi, shopnchek.com, hsbrandslatam.com, hsbrandslatam.com, axil.com.ar
Mystery Shopper experts

Your business from the customer experience

Measure with us the customer experience and improve satisfaction levels.

THE IMPORTANCE OF THE CUSTOMER EXPERIENCE

The customer experience is the result of the interaction between the brand and its consumer, not only in the sale, but in all moments of contact. A negative experience marks the customer to the point of making him not want to buy again. On the other hand, one dissatisfied customer equals several lost potential customers, as this person will share their anger with ten other people.

However, when we offer a product that does meet expectations, and the customer is fully satisfied with the product and the service offered, will recommend the brand to his environment. It is for this reason that companies measure the customer experience, allowing them to lower complaints and increase revenue.

 

MYSTERY SHOPPING

What is it about?

Mystery Shopping is a technique for obtaining direct information, it consists of impersonating a customer to obtain information related to the actual experience at the point of sale, detecting the differences between the "ideal" service and what really happens in your business.

Through an audit, our mystery shoppers perform an inspection of the service and

facilities of your business, verifying compliance with rules and procedures established by your company, allowing you to identify opportunities for improvement.

The Shopper Experience, cliente, comprador, atención, empleados, control, evaluación, mejorar experiencia cliente, evaluar empleados, detectar empleados infieles, mejorar atención cliente, medir satisfacción clientes, cliente oculto, cliente fantasma, detectar irregularidades empleados, evaluar procesos empresa, controlar empleados, evaluar atención cliente, Mystery Shopper, shopper expirience, encuestas online, relevamientos locales, negocios, medición de góndola, buenos aires, argentina, Latinoamérica, gett.mobi, shopnchek.com, hsbrandslatam.com, hsbrandslatam.com, axil.com.ar

METHODOLOGIES

Choose the right methodology for your business

 

Mystery Face to face

Visits to a physical store, being able to obtain photographic records, audio and/or video recordings.

Mystery by Telephone

Telephone calls to evaluate the attention received, measuring times and ability to solve problems.

Digital Mystery

Verify online sales by checking the payment process, delivery times, actual product delivered, and after-sales service.

Mystery in Social Networks

We infiltrate Shoppers among the followers of your social networks, evaluating the responses and their times.

MYSTERY SHOPPING

The Mystery Shopper in Social Networks

The Mystery Shopper is also used to evaluate satisfaction levels in the online services provided by a company, its social networks, e-commerce, chat, contact forms.

 

The Mystery Shopper collects information from the digital interaction, service delay times, information provided, delivery times of purchased products, their conditions, among others.

 

The digital presence of brands is increasingly important and it is vital to offer a good experience. A mystery shopping study is necessary to find out what a customer feels when they interact with the brand through that channel.

The Shopper Experience, cliente, comprador, atención, empleados, control, evaluación, mejorar experiencia cliente, evaluar empleados, detectar empleados infieles, mejorar atención cliente, medir satisfacción clientes, cliente oculto, cliente fantasma, detectar irregularidades empleados, evaluar procesos empresa, controlar empleados, evaluar atención cliente, Mystery Shopper, shopper expirience, encuestas online, relevamientos locales, negocios, medición de góndola, buenos aires, argentina, Latinoamérica, gett.mobi, shopnchek.com, hsbrandslatam.com, hsbrandslatam.com, axil.com.ar

Enhance the impact of your products
in the Multi-brand channel.

FURTHER SCOPE OF THE SERVICE

Hiring our Mystery Shopping services you will also be able to measure and control the followings:

Measure the knowledge of the third-party sales force about your products.

Knowledge Level

Measure the recommendation rates of your brand.

Recommendation

Check the availability of your products in stores.

Inventory

Verify the execution of promotional actions in supermarkets, malls, or on the public road.

Promotional Actions

Control the presence of your own promoters in third-party locations.

Promoters

START UP

Learn about the steps to follow for a successful start-up:

1

Assessments

The measurement objectives are reviewed together with the client, establishing the aspects to be evaluated during the shopper's visit.

3

Visit and Data Collection

The visits are carried out at the points of sale, on the defined days and times, carrying out the data collection and then submitting the experiences into the questionnaires.

2

Assembly of Questionnaire

Questionnaires are designed according to policies, standards, and customer service processes, defined by the company.

4

Analysis and Report

The data collected is processed and analyzed in our cloud hosted technological platform, bringing you key information for quick and effective decision-making.

The Shopper Experience, cliente, comprador, atención, empleados, control, evaluación, mejorar experiencia cliente, evaluar empleados, detectar empleados infieles, mejorar atención cliente, medir satisfacción clientes, cliente oculto, cliente fantasma, detectar irregularidades empleados, evaluar procesos empresa, controlar empleados, evaluar atención cliente, Mystery Shopper, shopper expirience, encuestas online, relevamientos locales, negocios, medición de góndola, buenos aires, argentina, Latinoamérica, gett.mobi, shopnchek.com, hsbrandslatam.com, hsbrandslatam.com, axil.com.ar

Technological Platform

Collect, process and analyze information with our comprehensive system.

bottom of page